Privacy Policy

Casa De Abhishek (“Casa De Abhishek”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide while using our website, making a booking, creating an account, or communicating with us.

This Privacy Policy explains what information we collect, why we collect it, how we use it, when it may be shared, and the choices available to you.

1. Information We Collect

Depending on how you use our website, we may collect information such as:

• Name
• Email address
• Phone or mobile number
• Booking details
• Check-in and check-out dates
• Number of guests
• Property selected
• Payment and transaction information
• Communications you send to us
• Customer account information
• Technical information such as IP address, browser, device information, and website usage information

Government identification documents are not collected through our website. Guests may be required to present appropriate government-issued identification at check-in where required for verification, registration, or applicable legal requirements.

2. How We Use Your Information

We may use your information to:

• Create and manage your account
• Process and manage bookings
• Confirm reservations
• Process payments and refunds
• Communicate booking-related information
• Send password-reset and account-security emails
• Respond to customer enquiries
• Provide customer support
• Improve our website and services
• Detect and prevent fraud, misuse, or unauthorized activity
• Comply with applicable laws and legal obligations

We will not use your personal information for unrelated purposes without an appropriate legal basis or, where required, your consent.

3. Payments

Payments made through our website may be processed by third-party payment service providers such as Razorpay.

We do not intend to store your complete card, UPI, banking, or other sensitive payment credentials on our own servers.

Payment information may be processed directly by the applicable payment provider according to its own privacy and security policies.

4. Third-Party Services

Our website may use third-party service providers to operate certain functions, including:

• Payment processing
• Email delivery
• Website hosting
• Database and storage services
• Security and fraud prevention
• Analytics or technical services, where enabled

These providers may process information necessary to provide their services.

We aim to use reputable service providers and share only information reasonably necessary for the relevant purpose.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies may be used to:

• Keep you logged into your account
• Maintain booking and session information
• Remember certain preferences
• Improve website functionality
• Understand website usage
• Maintain security

Some cookies may be necessary for the website to function properly.

Where applicable, non-essential cookies or similar technologies will be handled in accordance with applicable law and available consent mechanisms.

You can also control or disable cookies through your browser settings, although doing so may affect certain website functions.

6. How We Protect Your Information

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no internet-based service can guarantee absolute security.

You should also protect your account credentials and notify us if you believe your account has been accessed without authorization.

7. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:

• Providing our services
• Maintaining booking records
• Handling disputes
• Preventing fraud
• Meeting accounting, tax, legal, or regulatory obligations

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

8. Sharing of Information

We may disclose information when reasonably necessary to:

• Process your booking
• Process payments and refunds
• Provide requested services
• Operate our website
• Provide customer support
• Prevent fraud or unauthorized activity
• Comply with legal obligations
• Respond to lawful requests from authorities

We do not sell your personal information to third parties.

9. Your Choices and Rights

Depending on applicable law, you may have rights concerning your personal information, including rights relating to access, correction, withdrawal of consent where consent is the basis for processing, and deletion or erasure where applicable.

Requests can be made using our contact details below.

We may need to verify your identity before processing certain requests.

10. Children’s Privacy

Our website is intended for users who are legally capable of making bookings.

Bookings involving children must be made by a parent, guardian, or other responsible adult where required.

For our booking purposes, a child above the age of 2 may be counted as a guest, according to the applicable booking rules.

11. Account and Password Security

If you create an account, you are responsible for maintaining the confidentiality of your login credentials.

If you forget your password, you may use the password-reset functionality provided on the website.

Password-reset links are temporary and may expire for security purposes.

12. External Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policies of those services before providing them with personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices.

The updated version will be published on this page with a revised “Last Updated” date.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact: