Cancellation & Refund Policy

We understand that travel plans can change. This Cancellation & Refund Policy explains the cancellation, refund, booking modification, and property-damage terms applicable to bookings made through Casa De Abhishek.

1. Cancellation Within 24 Hours

If a customer cancels their booking within 24 hours of making the booking, the customer will receive a 100% refund of the amount paid for that booking.

This is the primary cancellation rule of Casa De Abhishek.

2. Cancellation After 24 Hours

After 24 hours from the time the booking was made, the booking amount is non-refundable.

Cancellations made after the 24-hour cancellation period will generally not qualify for a refund.

3. Booking Payment Structure

Where applicable, bookings may require:

• 50% payment at the time of booking
• Remaining 50% payment at check-in

The exact amount payable may be displayed during the booking process.

4. Refund Processing

Where a refund is approved:

• The refund will normally be processed through the applicable payment method or payment provider.
• The time taken for the refund to appear in the customer's account may depend on the payment provider or customer's bank.
• Casa De Abhishek is not responsible for delays caused by banks or payment providers after the refund has been initiated.

5. Booking Modification

Requests to change booking dates, guest numbers, or properties are subject to availability and approval.

A modification may be treated as a cancellation and new booking where necessary.

Any additional amount payable due to a change in dates, property, or booking conditions will be communicated before the change is confirmed.

6. No-Show

If a guest does not arrive for their booking without cancelling within the applicable cancellation period, the booking will generally be treated as a no-show and will not qualify for a refund.

7. Early Departure

If a guest checks out before the originally booked check-out date, the unused portion of the booking will generally not be refundable.

8. Property Damage, Breakage & Destruction

Guests are responsible for taking reasonable care of the property, furniture, appliances, fixtures, equipment, and other items provided at Casa De Abhishek.

If a guest or any member of their group damages, breaks, destroys, removes, or causes loss to any property or item, the guest may be required to:

• Repair the damaged item at their own cost, where repair is reasonably possible; or
• Pay up to three (3) times the cost or value of the damaged or destroyed item, depending on the nature and extent of the damage.

The applicable amount may include reasonable costs associated with repair, replacement, transportation, installation, labour, or other expenses resulting from the damage.

Casa De Abhishek may assess the damage and communicate the applicable charge to the guest. Guests should report accidental damage to the property management as soon as reasonably possible.

This policy does not prevent Casa De Abhishek from seeking appropriate remedies for intentional, negligent, or significant damage, subject to applicable law.

9. Cancellation or Inability to Provide Accommodation by Casa De Abhishek

In exceptional circumstances, Casa De Abhishek may need to cancel or relocate a booking because the booked property becomes unavailable or cannot safely or legally accommodate the guest.

Where Casa De Abhishek cancels a booking for reasons attributable to Casa De Abhishek, we may, at our discretion:

• Offer an alternative property, subject to availability; or
• Provide an appropriate refund of amounts paid for the affected booking.

10. Force Majeure

Casa De Abhishek will not be responsible for failure or delay in providing accommodation caused by circumstances beyond our reasonable control.

Examples may include:

• Natural disasters
• Floods
• Severe weather
• Government restrictions or orders
• War or civil unrest
• Epidemics or pandemics
• Fire
• Major infrastructure failures
• Power or utility disruptions
• Transportation disruptions
• Other extraordinary events beyond reasonable control

Where such circumstances affect a booking, Casa De Abhishek will make reasonable efforts to communicate with the guest and determine an appropriate solution based on the circumstances.

Force majeure does not automatically override the standard 24-hour cancellation policy unless Casa De Abhishek determines that an exception is appropriate.

11. Booking Disputes

If you believe there is an issue with your booking, cancellation, refund, payment, or property-related charge, please contact Casa De Abhishek as soon as possible.

We will review the relevant booking records, payment information, communications, property information, and applicable policy before determining the appropriate resolution.

Customers should first attempt to resolve booking-related disputes directly with Casa De Abhishek.

12. Payment Provider Issues

If a payment fails, is reversed, delayed, or remains pending because of a bank, card issuer, UPI provider, payment gateway, or other third-party payment service, Casa De Abhishek will assist where reasonably possible but cannot control the third party's processing timelines.

13. Policy Acceptance

By making a booking through Casa De Abhishek, the customer acknowledges that they have had an opportunity to review and understand this Cancellation & Refund Policy and agree to its applicable terms.

14. Contact Us

For questions regarding cancellations, refunds, booking changes, or property damage, please contact: